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Privacy Policy
This notice is intended to explain how we use your information and what your rights are in relation to how we use your information.
Longfords trading as Longfords Solicitors (the ‘Firm’) is a Partnership. The Firm’s office is at Greengate Business Centre, 2 Greengate Street, Oldham, OL4 1FN.
The Firm is the ‘Controller’ for data protection purposes. This means that the Firm collects and holds your information and decides what it will be used for. The Firm is subject to the requirements of data protection legislation applicable to the UK and must use your personal data in accordance with the law. The Firm is registered with the Information Commissioner’s Office (ICO), with registration number Z9800766.
We have appointed Mt Tahir Shafiq as our Data Protection Manager and you can contact him to discuss this privacy notice any data protection related issues or queries.
Telephone: 0161 665 4400
Email: ts@longfords.net
Post: Longfords Solicitors, Greengate Business Centre, 2 Greengate Street, Oldham, OL4 1FN.
IF YOU ARE A VISITOR TO OUR WEBSITE
We do not currently use any analytics software to track your activity on our website.
We do not currently use any cookies to track your activity on our website.
If you submit your personal details to us by completing and submitting our contact form, we will use your information to:
- Contact you to respond to your request for contact;
- Send information to you about the firm and its services, where you have given us express authority to do so.
We will add your contact details to our electronic database and keep them for as long as you provide your consent for us to use your contact details in this way.
Our lawful basis for using your information in this way will be two-fold:
- For our legitimate interests in marketing our services; and
- Upon your express consent (where required by law).
Will not share information received through our contact form with any third party unless you expressly authorise us to do so or we are required by law.
Legal Basis for Processing Personal Data
We keep your information confidential and will not disclose it to third parties unless disclosure is:
- Authorised by you;
- Necessary as part of the legal services we are providing to you (to perform our contract with you);
- Required by law or our professional rules;
- Necessary for the purposes of our legitimate interests or those of a third party (in other words, we have a compelling justification for the disclosure); or
- Necessary to protect your vital interests or those of another person i.e. to protect a life.
How We Use Your Personal Data
We use your information primarily to provide legal services to you. We also use your information for: accounting and billing purposes; to comply with our legal and regulatory obligations, and to manage our business effectively. With your authority, we may also send you information about our services or events that we think may be of interest to you. We will seek your written consent to do this.
Sharing Your Personal Data with Third Parties
We may, on your authority, work with other professionals to progress your matter, and may need to disclose relevant information about you to them. Examples include: barristers/ counsel, experts, costs specialists, other lawyers etc. We will seek your written consent to do this.
Where there is another party(ies) to your matter (i.e. opponent in litigation, buyer/seller to a property transaction etc.), we will liaise with their legal representative (or the third party directly if they are not represented) in order to progress your matter. This may involve us disclosing relevant information about you, to this party(ies) in order for us to provide our legal services to you (to perform our contract with you). Please contact us if you have any queries about this.
Sometimes we outsource part of our work to other people or companies to improve efficiency and your client experience. We will always carry out due diligence and obtain confidentiality agreements from such outsourced providers. We will seek your written consent as to whether you are happy for us to outsource relevant aspects of your file as appropriate to our providers. If you would like more information about our outsourcing arrangements, please contact us.
We may in some cases consult credit reference agencies in order to assess your creditworthiness. If you are an individual, we will seek your written consent before we do this. Please note that if you withhold your consent, this may limit the payment options that will be available to you. For example, we may not complete work for you unless you have made a payment on account. Details of the credit agency we use are available on request.
The Firm may become subject to periodic checks by Law Society approved Consultants and/or Assessors and compliance specialists that we engage the support of. This could mean that your file is selected for checking, in which case we would need your consent for the checking to occur. All such checks are conducted by individuals who have provided the Firm with a Confidentiality Agreement. We will seek written consent as to whether you are happy for your file to be selected for file auditing and vetting. If you refuse to give us consent to checks, your refusal will not affect the way your case is handled in any way.
We may correspond with you by email if you provide us with an email address, unless you advise us in writing that you do not wish us to do so. You acknowledge that email may not be secure. Email will be treated as written correspondence and we are entitled to assume that the purported sender of an email is the actual sender and that any express or implied approval or authority referred to in an email has been validly given. Please be aware that the Firm may monitor and read any email correspondence travelling between you and any mail recipient at the Firm as part of its monitoring activities to ensure compliance with its Information Management & Security Policy.
We will aim to communicate with you by such method as you request. More often than not this will be in writing but may be by telephone if it is appropriate.
Where you provide us with fax or email addresses for sending material to, you are responsible for ensuring that your arrangements are sufficiently secure and confidential to protect your interests. You must tell us if this method of communication is not secure so that can use an alternative method.
The Internet is not secure and there are risks if you send sensitive information in this manner or you ask us to do so. Please be aware that the data we send by email is not routinely encrypted.
We will take reasonable steps to protect the integrity of our computer systems by screening for viruses on email sent or received. We expect you to do the same for your computer systems.
It is very unlikely that we will change our bank account details during the course of your matter. In any event, we will never contact you by email to tell you that our details have changed. If you receive any communications purporting to be from this firm, that you deem suspicious or have any concerns about (however slight), please contact our office by telephone straightaway.
During the progress of your matter, we may hold your information both electronically and in paper format. We will use all reasonable measures to ensure that your information remains confidential and will advise you immediately if we believe that any of your information has been released. We have procedures in place with our staff members to ensure that your information is only seen by members of staff who have a legitimate reason for accessing your file, such as fee earners and support staff working on your file and senior members of the firm for the purposes of supervision, checking your file for quality purposes or to deal with any complaints.
Retention and Destruction of Your Personal Data
Once your matter has concluded, we will hold your files in our archive storage for at least 6 years from the date that the matter is closed in line with our retention periods. After that period has elapsed, we will destroy your file securely and/or delete it from our electronic records. Once that has happened, your file will no longer be available.
Transferring Your Personal Data Outside of European Economic Area
We do not send or store any of your information outside of the European Economic Area.
IF YOU ARE A THIRD PARTY OR THE OTHER SIDE TO OUR CLIENTS’ MATTERS
Personal Data That We May Receive About You
We will receive information (including personal data) about third parties that are involved with our clients’ matters. For example, opponents to our clients in litigations matters, the buyer/seller in our clients’ property matters, executors and beneficiaries to a Will etc. We will primarily receive information about you from your legal representative, unless you are unrepresented and provide this to us directly.
We receive this information so that we can provide legal services to our client and therefore our legal basis for processing your information is to perform the contract that we have with our client for legal services. Your legal representative (if you have one) should have informed you of their purposes for processing personal data and explained that they would need to share your information with us to progress your matter.
Legal Basis For Processing Your Personal Data
We keep your information confidential and will not disclose it to third parties unless disclosure is:
- Authorised by you;
- Necessary for the performance of a contract;
- Required by law or our professional rules;
- Necessary for the purposes of our legitimate interests or those of a third party (in other words, we have a compelling justification for the disclosure); or
- Necessary to protect your vital interests or those of another person i.e. to protect a life.
During the progress of our clients’ matters, we may hold your information both electronically and in paper format. We will use all reasonable measures to ensure that your information remains confidential and will advise you immediately if we believe that any of your information has been released. We have procedures in place with our staff members to ensure that your information is only seen by members of staff who have a legitimate reason for accessing your file, such as fee earners and support staff working on your file and senior members of the firm for the purposes of supervision, checking your file for quality purposes or to deal with any complaints.
Retention and Destruction of Your Personal Data
Once our clients’ matters have concluded, we will hold your information on our clients’ files in our archive storage for at least 6 years from the date that the matter is closed in line with our retention periods. After that period has elapsed, we will destroy our clients’ files securely and/or delete it from our electronic records. Once that has happened, your information will no longer be available.
Transferring Your Personal Data Outside of European Economic Area
We do not send or store any of your information outside of the European Economic Area.
IF YOU HAVE APPLIED TO WORK FOR US
All of the information you provide when you apply to work for us, will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.You don’t have to provide what we ask for, but it might affect your application if you don’t.
We will not share any of the information you provide during the recruitment process with any third parties unless authorised by you or required by law.
Legal Basis for Processing Your Personal Data
Our legal basis for processing your personal data is two-fold:
- For our legitimate interests in ensuring that we have adequate recruitment procedures and undertake the right checks to ensure that we recruit the right candidate; and
- To meet our legal obligations, particularly those relating to equality and diversity.
Retention of Your Personal Data
If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the vacancy.
Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the vacancy.
Equal opportunities information is retained for 6 months following the closure of the vacancy whether you are successful or not.
Transferring Your Personal Data Outside of European Economic Area
We will not store any of your information outside of the European Economic Area.
IF YOU ARE CURRENT EMPLOYEE OR FORMER EMPLOYEE
We obtain your personal information for the following purposes:
- Contact details;
- Bank details;
- Pension details;
- Tax details;
- Pay details;
- Annual leave details;
- Sick leave details;
- Performance details;
- Qualifications;
- Employment history;
- Ethnicity details;
- Disability details;
- Training records;
- DBS records (as required).
Legal Basis For Processing Your Personal Data
We keep your information confidential and will not disclose it to third parties unless disclosure is:
- Authorised by you;
- Necessary for the performance of a contract;
- Required by law or our professional rules;
- Necessary for the purposes of our legitimate interests or those of a third party (in other words, we have a compelling justification for the disclosure); or
- Necessary to protect your vital interests or those of another person i.e. to protect a life.
Our legal basis for processing your personal data is two-fold:
- For our legitimate interests in ensuring that we have adequate personnel records; and
- To meet our legal obligations as employers.
We will share your information with the following third parties:
- HMRC;
- The firm’s pension provider;
- The firm’s payroll provider;
- The firm’s IT support provider;
- Solicitors Regulation Authority (as applicable);
- Law Society (as applicable).
Retention of Your Personal Data
Your employee file for the duration of your employment plus 6 years following the end of your employment
Transferring Your Personal Data Outside of the European Economic Area
We do not send or store any of your information outside of the European Economic Area.
- Right to access personal data – you can request details from us of the personal data that we hold about you;
- Right to object to processing – you can tell us that you want us to stop processing your personal data;
- Right to object to automated individual decision making including profiling – you can object to us making decisions about you solely by using a computer system without any human consideration. We do not currently do this;
- Right to rectification – you can ask us to correct personal data that we hold because you believe it is inaccurate;
- Right to erasure – you can ask us to delete the personal data that we hold about you;
- Right to restrict processing – you can tell us that you only want us to use the personal data for a specific reason.
Please note that these rights are not absolute rights (they are not rights that will be automatically granted), as we have to consider whether there are any reasons why we cannot meet your request. For example, we will not be able to delete data that we are legally obliged to keep. We will let you know if we not able to meet your request and the reason why (where it is appropriate to disclose this information to you).
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are not happy with the way that we handle your personal data. You can contact the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by calling the ICO’s helpline on 0303 123 1113.
Please note that where you provide consent to us using your personal data, you are entitled to withdraw that consent at any time. You can do this by informing your file handler or contacting our designated Data Protection Manager.
This Privacy Notice does not cover any links to other websites that have been included on our website. Please read the Privacy Notices on the other websites that you visit.
This privacy notice is reviewed regularly and was last updated in October 2019.
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What Clients Say
I have been working with them for many years. I’m a commercial landlord and have issues all the time with tenants whether it’s in relation to a dilapidation claim, rent review or the renewal of a lease. I know I can rely on them to give me the most cost-effective advice. My business is my livelihood and I rely on them and have been doing so over the years to tell me what’s right for my business. I always keep going back to them as I feel they always treat me as number one.
Came to Longfords after making several telephone calls and I wanted a document preparing at short notice in respect of some loan facilities. Not only were they able to turn it around within a short period of time, but also at a very competitive price. I couldn’t have asked for more. Would use them again, and have recommended them to my friends and family. I don’t do that lightly!
I have been using Longford’s for many years. Being in the construction trade I have used all sorts of lawyers from big multi partner firms to niche specialist outfits. But Longfords are always my first port of call, especially for site developments/disposals etc.
I know that I can rely on them to get all the paperwork ready for me on time.
I instructed them to act for me in relation to a property purchase. Being a first-time buyer, I was nervous and anxious. However, I was reassured and kept informed throughout. Ash was always available at the end of a telephone line when the documents/ emails got too much for me. To top it all Longfords fees were very competitive and certainly cheaper than some of the online conveyancing quotations that I obtained.
As an accountant, I deal with many lawyers – always difficult to get hold of them. Good thing about Ash is that when he promises to call me back, he always does. I can’t remember the times where I’ve had to speak to him out of hours and he has always been accommodating.
Always going above and beyond the call of duty. We like using them because of the added value they provide; advising us about aspects which we wouldn’t normally consider as part of a deal. On far too many occasions they have saved us from extra expense or headache in the future.
Approachable friendly service, we can rely on them to simply get on with things and keep our best interests at heart.
Top-notch service, have been using them for years. Straightforward simple, clear advice.
Thanks Tahir. You did a great job recovering my losses after my previous solicitor let me down when he didn’t apply to renew my business lease and I ended up paying far more rent than I should have been. I am very happy with the compensation you got for me and now I can concentrate on running my business.
Now that my problem is sorted, I just wanted to say a quick thank you. My partners had been causing so many problems in our business, I thought the only way to resolve matters was to go to court and I was afraid of that because it was going to be so expensive. I am grateful that you understood the problems and came up with an solution which meant everyone walked away reasonably happy. You saved me a lot of headache and money! Thanks.
Thank you, Tahir for helping us with our problem. I am sure we could not have persuaded our neighbour to restore the right-of-way to our property which he blocked without your help. We were very worried but you helped us through it carefully in a way that we were very happy with. I will be sure to contact you again if I need a solicitor.
Thank you so much, Tahir. I’m very pleased with the outcome of my claim after severing a tendon in my finger in my work accident. My company have now accepted that blades are not suitable equipment for the work we were doing and have provided everyone in the company with rotary cutting tools. Also, health and safety has become a lot more important within the company and they now carry out “tool box talks” every month. Thanks again.
I was recommended to Longfords by a friend. They have very professional and understanding staff at this firm. They were very easy to speak to and the information they gave me was clear and jargon free. A pleasure to deal with.
Linda went over and above all our expectations when she acted for us when we bought our house. We felt she became more of a friend than just our solicitor. Fantastic service, thanks.
All good, keep up the good work. You gave me a good friendly service and I will recommend you to my friends.
A big thank you to Linda Taylor from Longfords for dealing with my conveyancing. You were recommended by my mortgage broker and I was very satisfied with your service. You kept me in the loop at all times and took the time to explain anything I didn’t understand with great patience. Linda’s customer service was excellent.
Longfords was recommended to me by a friend and it was really easy to contact them. The service that was provided was above and beyond my expectations. Tahir went out of his way to get my mortgage completed. I would gladly recommend Longfords to anyone.
I just want to say thank you for helping me get compensation for me and my family from the criminal injuries compensation authority. I didn’t even know that we could make a claim until you told me that I could when you were helping me with the purchase of my house. You were very sympathetic and caring towards us in what was a very difficult time. You made sure that we got the maximum we were entitled to after advising us to reject the first offer and I could not be happier with the service you gave me.
I contacted Longfords after coming across their website when my son was injured in a road traffic accident. They contacted me straight away and explained how they could help my son get compensation in a very easy to understand way. The partner dealing with my case, Tahir, kept me up-to-date with my son’s case throughout and I was very happy with the compensation my son received. I would be certain to recommend Longfords to any of my friends and have already referred one of my friends to them.
Why Choose Us?
First class service
Easy access to your solicitor
We treat your legal issues as our own
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| DiversityLongfords Solicitors Greengate Business Centre, 2 Greengate Street, Oldham 0L4 1FN
Local: 0161 665 4400 Fax: 0161 665 4409
We are authorised and regulated by the Solicitors Regulation Authority (Registration Number 423192).
